Contact Us

The Dexcom Canada team is here to help! We want to make sure you get the answers to your questions. Read a little bit about each of our customer support teams below to ensure you’re contacting the right people.


Customer Service

For assistance with an order or general inquiries, please call or email us at:

1-844-832-1810 (select Option 1) Monday to Friday, 9am – 8pm EST (excluding holidays)

Insurance Support

For questions and support regarding insurance coverage, please fill out our Online Form if you haven't purchased from us before or call us at:

1-844-832-1810 (select Option 2) Monday to Friday, 10am – 8pm EST (excluding holidays)

Technical Support

For product troubleshooting, Dexcom CLARITY software support, or to request a product replacement due to technical failure, submit a Technical Support Request or call us 24/7 at:

1-844-832-1809 (toll-free)

Dexcom CARE

For help getting started with using your new Dexcom CGM, or additional product training support, please call us at:

1-844-832-1811 Monday to Friday: 9am – 5:30pm EST (excluding U.S. holidays)

All hours subject to change without prior notice.

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