Subscription Program

I'm on a Dexcom G5 Mobile Subscription. How do I switch to Dexcom G6?

Last Updated · May 17, 2021

If you are on a Dexcom G5 Subscription contract and would like to start on Dexcom G6 today, we suggest you start with a Dexcom G6 Starter Kit before going on our subscription program. As an added bonus, by going with the Starter Kit first, you can end your current Dexcom G5 Subscription contract with no commitments.

To end your current contract, you will need to do two things: purchase a G6 Starter Kit on the Dexcom Store and contact our Customer Service team to formally request the termination of your Dexcom G5 Subscription.

Make sure you let us know that you would like to end your Dexcom G5 Subscription. If we do not hear from you, you will continue to receive shipments and be billed for Dexcom G5 supplies. Once you contact our team, we will verify your purchase of a G6 Starter Kit and stop billing and shipments for Dexcom G5 supplies immediately.

Our Customer Service team can be contacted at 1-844-832-1810 or CA.Accounts@Dexcom.com.